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userUzQSzvXavo
Constellation

Re: Mobile data and wifi issues - All Carriers

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I'm on tmobile and I just had my s10+ replaced. My s10+ would drop signal and I couldn't receive or make calls. My data was affected to where I can't access internet nor send and receive text messages. The odd thing is that it just started happening over the weekend (3/22-3/26).  And I had the phone for about only 20 days. 

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jfcooley
Constellation

Re: Mobile data and wifi issues - All Carriers

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New Sprint update. I believe it to be new since I checked just a day or so ago.

 

G975USQU1ASC8 

 

Just an FYI, apologize if already known.

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user0ckgAVuuFJ
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Yea it doesnt work

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user3PHscnxDFI
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Update did absolutely nothing to resolve the issue for me either - unbelievable 

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userrkVoU2fDJp
Constellation

Re: Mobile data and wifi issues - All Carriers

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Update did not work for me either. Back to disabling Band 25 and 41.

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user9b8xMnXRhk
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Tried the update this morning and it's still the same.  Full bars and no data.  Meanwhile, my work-provided iPhone 6s on AT&T is at half bars and zipping along just fine.

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user3PHscnxDFI
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Hey Samsung, feel like chiming in anytime soon? 

 

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Vido
Galaxy

Re: Mobile data and wifi issues - All Carriers

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Mine started yesterday. My wifi of 866mbps that I usually use to game started giving me an error message that I'm not connected to a wifi when I'm trying to open the game. I thought It was my wifi so I reseted it multiple times and factory reseted it. Still the error message of I'm not connected to a wifi network poped up when I'm opening the game. I then went to school and connected on the fast school wifi and the error message still happened. Now I'm convinced that it's the phone and not the wifi network.

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usertzz6vC7ecG
Astronaut

Re: Mobile data and wifi issues - All Carriers

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Same issue here - S10+ on Sprint.

Kept alternating between No Service, Roaming and LTE with no reliable connection. Started on Mar 22 for me. 

Best Buy ended up swapping it as they couldn't fix the problem..

 

@samsung What is going on?? OTA update didn't solve the issue, we would like to use our phones!

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Samsung Moderator
Samsung Moderator

Re: Mobile data and wifi issues - All Carriers

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I recommend reaching out to your carrier regarding this.

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