JUMP TO SOLUTION Solved

Original topic:

Re: Mobile data and wifi issues - All Carriers

(Topic created on: 3/14/19 7:15 PM)
Savededa
Cosmic Ray
Options
Galaxy S10

Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here. 

 

I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.

 

WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app. 

 

I also cannot send mms via wifi, only data which worked on my note 8 and s9. 

 

Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues. 

 

I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.

 

Just bought 2 phones that pick and chose when they want to work for a whole lot of money. 

JUMP TO SOLUTION
902 Replies
userucPGBiL8lf
Asteroid
Options
Galaxy S10

Your not alone mine is roaming unless I'm 5bmiles away from my house after that it's still hit and miss I pretty much have a nice camera and organizer when I'm at home tired of sprints runaround update did nothing either ugh

0 Likes
userbV6YkxtkyX
Asteroid
Options
Galaxy S10

Has anyone been able to get a definitive answer to whether this is a software or hardware issue?

0 Likes
userYljnkuYlEB
Cosmic Ray
Options
Galaxy S10

idk, so far its both, talk to samsung today, they are want me to go to the best buy store again, they said the one i ran to is not samsung, geek squad saying they are, literally WHO Is responsible with the phone?????, qeek squard did firmware update or software no idea what it is, of cuz did not work after 4hrs of waiting. samsung now saying go to samsung exp for them to firx it or whatever. but seriously if they going thru all that reset/restore ## blah blah blah, i gonna be really mad, cuz its waste of my time. i keep hearing sim slot issue, then motherboard issue, then software issue, what it is????some said replace phone it work, some said didnt , some said disable band works, which did for me but still having slow internet issue, but not NO internet issue. this is the worst exp switching from iphone to s10, wow samsung, u want ur phone beat apple, do the first thing they are good at CUSTOMER SERVICES and TECH SUPPORT.

user8pI4Z1If0S
Constellation
Options
Galaxy S10

Samsung tech support on phone suggested I try replacing SIM card.  Has anybody tried that?  Does it help?

 

0 Likes
userYljnkuYlEB
Cosmic Ray
Options
Galaxy S10

done that, got worst, ##7 something, PRL updaate, software update(which claim thats what mess the phone up first place) restore, reset, firmware update, only thing seem to work kinda is band25 and 41 disable, but thats becuz those band is having issue, and 26 is working so far but gettting very slow LTE. kinda same thing like how the phone start having issue. and sprint doesnt know how to fix it, best buy doesnt know how to fix it, samsung is well dont think they know either, i think after all this research and what i went thru, the update came out a week and half ago cuz the phone issue, and i believe theres sometime hardware issue that they may already know about, and they are trying to patch it, but it fail, and made things worst, now they r trying to come up a way to fix it, some had replace motherboard and it is fix, some have replace the phone been fix, but some replace the phone didnt get fix.  so this is where it at.

0 Likes
userYljnkuYlEB
Cosmic Ray
Options
Galaxy S10

i just find this

 

Sprint released an update to address the issue with the software version ASC8 on March 27. However, if connectivity loss persists despite the update, then the device is in "permanent Voice/Data loss," as the carrier puts it, and it has to be exchanged for a new unit.

0 Likes
Rooster13
Cosmic Ray
Options
Galaxy S10

Yes, that "solution" has been out for a while.  Unfortunately, no one will process an exchange.  Sprint says wait for another update, Best Buy says it's past 14 days, Sammy says mail your phone in. 

 

@SamsungAdam 

userYljnkuYlEB
Cosmic Ray
Options
Galaxy S10

but sprint claim is permantly voice/data loss if it been update, so the new udpate will fix the issue? that we suppose to wait for?

0 Likes
usera9eJ56r3w1
Asteroid
Options
Galaxy S10
It's a hardware issue sent mine in they replaced the mother board
0 Likes
user4LLS22vaYV
Cosmic Ray
Options
Galaxy S10

This is a known issue,  and nothing do with data saver or whatever.  Google it.  I've been through tech support hades for 3 days,  then at a sprint store the manager told me there's nothing they can do until Samsung releases an update.  He suggested trying to disable band 41. "Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Reboot" but he would not do it himself for liability reasons.  Pure bs

0 Likes