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userCncl88qti4
Constellation

Re: Mobile data and wifi issues - All Carriers

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My s10+ is terrible.  I cant make or receive calls more 9/10ths of the time and when it does go through it drops the call. I got the s10 first and was having the same issues.  My wife's phone is having the same issues.  Samsung said it was Sprint and Sprint is saying its Samsung.  The real problem is the s10 because my s9 was working fine.

 

Any other suggestions? I really dont want to switch to apple, but this is a wip.

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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@userCncl88qti4 have you gone into a Sprint corporate store and had someone try to fix your problem in person? Usually they won't let you leave before you're all fixed up. Any mobile network issues would have to be handled by them. 

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Try disabling band 41 and see if that works for you.

 

Go to dialer, ##3282# them edit, enter 000000, tap LTE, tap Band 41 enable, uncheck, restart phone. 

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userCncl88qti4
Constellation

Re: Mobile data and wifi issues - All Carriers

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There is two 41, which one? 

 

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Savededa
Cosmic Ray

Re: Mobile data and wifi issues - All Carriers

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Just the one that says band 41 enable not the other one. 

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user0ckgAVuuFJ
Asteroid

Re: Mobile data and wifi issues - All Carriers

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Ok so this is a complete joke, been 2 weeks now. Got my phone a little over a week ago from the actual store. Do i need to wait for an update or is it just not happening and do i need to switch phones or get off my family plan and go to AT&T or T mobile. Im sick of this, i cant even listen to music at work. Theres no point in bringing it into the store because i get amazing internet IN THE STORE OF COURSE so i know they wont listen to me. Been going on for far to long and for a company like samsung or sprint they shoulda had this fixed by now. Im just so confused on what to do. Wether to wait and MAYBE get an update if they are making one or just switch because there might not be one

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userCncl88qti4
Constellation

Re: Mobile data and wifi issues - All Carriers

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I brought it to Sprint, I started with the s10 and was having these issues.  I had them switch it to s10+ thinking it would be better and nope, I have same issues! 

 

At the Sprint store it seems to work better for some reason probably because that got big server there!

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userVNGhlHAhq6
Constellation

Re: Mobile data and wifi issues - All Carriers

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I've also been having this same proble  with my s10+, I just tried the ##3282# and looks like it fixed the issue. 


 

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Barbatosisking
Constellation

Re: Mobile data and wifi issues - All Carriers

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Hey gang, I just got my phone in the 13th and everything was working just fine and it seems on the 20th I've lost all connectivity while at work, it goes either into emergency mode or only goes into a 1xrttt speed. I've attempted a variety of solutions, cache wipe, network settings reset, even update profile using their #72786 . Yesterday it seemed to work a bit then I had to reactivate my phone which took until I got home for it to finally work. Now next day it's back to doing the same thing.

 

Anyone else seeing these issues?

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Finley21
Asteroid

Re: Mobile data and wifi issues - All Carriers

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A lot of people are having the issue, including myself. If you look it up on Reddit there is a huge thread about the issue.

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