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Asteroid

Re: Mobile data and wifi issues - All Carriers

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Same thing is happening to my S10+. Sprint is saying that the phone is not compatible with the network and they are having issues with all S10's not just the S10+ and the tech that I spoke to said some iPhones X's are having the same problem.

The QA teams at both Sprint and Samsung should be fired IMO. How do you release a new Smartphone and the thing that makes it Smart doesn't work?

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Asteroid

Re: Mobile data and wifi issues - All Carriers

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I cannot tell you whether or not Iike the S10+ because I never EVER EVER have service on it unless I'm connected to WIFI! I pay monthly to stream music and cannot do so unless I am on WIFI! I am constantly roaming and the error message below is always showing up!

I also want to know why I cannot search the web while I am on a phone call? Why is everything disabled?

My service provider is Sprint and I have had them troubleshoot my phone several times and nothing is working!

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Constellation

Re: Mobile data and wifi issues - All Carriers

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The issue is the service provider not the device. I don't have the S10+ but a family member does and she has Sprint and goes through the same issue. I had to show get that the features that don't require a network or Wi-Fi connection are very nice. When she is on Wi-Fi, she loves it. That's only a testament to the poor network coverage by Sprint. As far a not being able to talk on the phone and use the web, also a service provider issue because the other carriers have that capability to use voice and mobile data simultaneously. I think there is a setting you can enable to do it. Check your settings and look got calling plus or something to do with advanced calling.

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Asteroid

Re: Mobile data and wifi issues - All Carriers

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Thank you so much

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Constellation

Re: Mobile data and wifi issues - All Carriers

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Np anytime

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Constellation

Re: Mobile data and wifi issues - All Carriers

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I've been having this same issue ... when I had the note 8 had perfect signal and with this phone it is horrible and my spouce has the same phone the 10 plus and his phone has perfect signal

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Samsung Care Ambassador

Re: Mobile data and wifi issues - All Carriers

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First, I would try resetting network settings. Is the APN field empty on the phone, and what network mode is it on?


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.
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Constellation

Re: Mobile data and wifi issues - All Carriers

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I'm having the same issues with my s10+ on sprint. I went to a sprint store they messed with some setting and sent me on my way but I'm still having the issues. Very very frustrating.

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Constellation

Re: Mobile data and wifi issues - All Carriers

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Purchased 3rd party S10+ from a mall location. Same issues all of you had. Took it to a Stand alone Sprint that had a repair station and they said that the S10+ is having issues connecting to towers and that there will be an update pushed hopefully before April. I took my S10+ back to the mall and becuse I was within my 14 day exchange window I was able to get a new S10+. It works as it should now. I was given this set of steps to follow if I ran into this issue again.

  1. Connect to Wi-Fi (if available)
  2. Go to the dial pad or phone app
  3. Enter # # 72786 #
  4. Confirm the reset
  5. Allow the device to restart and go through the activation process.

What this does is disconnects from the current tower or default tower and reconnects to the closest to your location.  I really hope this helps.

 

 

 

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Asteroid

Re: Mobile data and wifi issues - All Carriers

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It is a known issue with Sprint and Samsung. I have reached out to both so many times, I'm beyond frustrated. Returned my S0+ and got a new device, yet it is still unusable. I'm paying for a phone that I literally cannot use. Reactivated by old phone. So frustrated and done with this. Samsung says it's Sprint, Sprint says it's Samsung - sounds like the blame game with no real solutions. 

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