This is a known issue, and nothing do with data saver or whatever. Google it. I've been through tech support hades for 3 days, then at a sprint store the manager told me there's nothing they can do until Samsung releases an update. He suggested trying to disable band 41. "Enter Data Programming Mode: ##3282# Edit -> Enter MSL: 000000 -> OK -> LTE -> Band41 Enabled -> Deselect -> Reboot" but he would not do it himself for liability reasons. Pure bs
MODS - We're almost at 50 pages on this issue. Any new advice on how to get our $1,000 flagship paperweights to work as phones? Current unreasonable solutions are: 1) just wait longer for somone to send out a reliable update, or 2) mail in your 1 month old flagship paperweight to a repair center and be without access to a phone for atleast 2 weeks.
I wanted to screen shot the whole convo but I exited out on accident and couldn't return so I apologize in advance but this was my convo with Samsung
more down on the convo i asked him if this new update will clear up all the LTE issues and the switching band issues and he confirmed that yes it should clear all that up... i still dont believe anything tho at this point im just so lost
I'm having different mms issues. I live in a rural area. I have no service at my house essentially. My fiance and I heavily rely on MMS over wifi/wifi calling. This was not an issue on my S5 nor on our S8 phones.
Now with the S10, we cannot send or receive mms over wifi. I have read as much as my brain can consume online and talked with sprint for hours. No luck.
I message Samsung and they tell me that mms cannot be sent over wifi on any Samsung device. I tell rep, I have been able to in the past. That he is incorrect. I ask to be escalated and he refuses. Telling me that he has provided me with all the information available.
I think I may finally leave the Samsung line. Really unhappy about these issues and the responses or lack of...
Just finished with another call with level 2 Sprint tech support. They again acknowledged that it's a known issue. He was nice enough to not waste my time by asking me to update my PRL etc. Said he'd have an engineer call me back. I asked what the possible solutions would be. He said that they would either find a way to push a software update or get me a new phone. I'm not sure how that would work since I bought it unlocked. Zero chance I'd accept a sprint locked version at this point. Interesting, my wife has an unlocked S10+ also. Her pre-ordered white version was not available until the 30th. She claims to not have any issues.
I asked the tech for a bill credit since I'm paying for mobile service that doesn't work. They agreed to apply a $25 credit on my next bill.