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Astronaut

Read Receipt or Delivered notification status not working

Currently have S10e that just went thru an update a couple.of days ago here in May. NOW I'm not getting any read or delivered notifications under messages for the texts I send or receive. This status appears next to the text box along with the time the text was sent.. Never had an issue before. I've gone thru the message and chat settings to turn on and off features to try to correct it, but nothing worked. Please help.

6 REPLIES 6
Constellation

Re: Read Receipt or Delivered notification status not working

Same here!! So very frustrating, will be following and hoping someone has ideas!

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Samsung Moderator
Samsung Moderator

Re: Read Receipt or Delivered notification status not working

Have you tried wiping the cache partition on your device?

 

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device
Please let me know if you continue to experience these symptoms.

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Constellation

Re: Read Receipt or Delivered notification status not working

Wiped cache twice, still no luck.

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Samsung Moderator
Samsung Moderator

Re: Read Receipt or Delivered notification status not working

Do you still experience this when the device is in safe mode? Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

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Astronaut

Re: Read Receipt or Delivered notification status not working

Did both. Still not working.

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Samsung Moderator
Samsung Moderator

Re: Read Receipt or Delivered notification status not working

Just to clarify, is this the stock messaging app on your device? Try to force stop and clear the cache on the app. 

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