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Astronaut

Received screenshots won't download

Anytime an android user sends a screenshot to me via text, it will never download. Regular pictures send okay. Is there a way I can fix this? It's very frustrating.

1 REPLY 1
Product Expert

Re: Received screenshots won't download

Hi @Samsung_u09JfhZ 

 

Sorry, you're going through this it sounds like you may need to have the carrier reprovision your device for the network. Just contact your carrier and ask for a network provision it should fix your issue.

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