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Constellation

Recent Update Broke S10e Wi-Fi!

The recent software update broke Wi-Fi on my Galaxy S10e (U.S. unlocked Snapdragon).  I keep getting kicked off of the Wi-Fi network over and over again.

 

I've rebooted my phone.  And my router.  And my OTN.  And I've reset my network settings.  And my system cache.  I've also tried turning Wi-Fi on and off.  And removing and adding my Wi-Fi network.

 

Nothing is fixing this! Please help.

7 REPLIES 7
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Re: Recent Update Broke S10e Wi-Fi!

does it happen to all wifi? 
try connect your wifi under safe mode.

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Constellation

Re: Recent Update Broke S10e Wi-Fi!

Thanks for the reply.  My other devices stayed connected while my S10e was having these problems.

 

I tried safe mode yesterday, but that didn't fix things.

 

For whatever reason, seems to be working better today.  Fingers crossed it was just some weird sort of ISP or router glitch that has resolved itself!

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Galaxy

Re: Recent Update Broke S10e Wi-Fi!

The router logs might indicate why your connection is dropping.

I've not seen the issue you describe with my S10e.

Will test mine a little more on WiFi..

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Constellation

Re: Recent Update Broke S10e Wi-Fi!

What should I be looking for?

 

I see an entry for "Initialized, firmware version"--presumably after I rebooted while troubleshooting

 

"DHCP IP" "to MAC"

 

"Internet disconnected"--again, possibly troubleshooting

 

"[Internet connected] IP address:"

 

"Time synchronized with NTP server"

 

"[Admin login] from source"--again, presumably troubleshooting

 

Not particularly familiar with these, but nothing jumped out as crazy.  Thanks!

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Samsung Moderator
Samsung Moderator

Re: Recent Update Broke S10e Wi-Fi!

Just to clarify, are you unable to connect to wifi on your device?

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Constellation

Re: Recent Update Broke S10e Wi-Fi!

I was, and I also was getting kicked off over and over again when I did connect.

 

Seems to be working for the most part today, however.

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Constellation

Re: Recent Update Broke S10e Wi-Fi!

The problem seems to have returned again today (though not quite as bad). Multiple wi-fi disconnections, only apparently affecting my S10e. Any additional thoughts?

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