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MATSCH
Constellation

Registration Failed

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I bought a s10+ like a month ago. I saw some topics about samsung pay that if it doesn't work u should do a factory data reset and so i did.
After the factory data reset everything is working fine, just i got one problem. When tapping on software update and download and install it shows the tab "registering device" and having the message down "registration failed".
is there any fix/solution to this problem, cause i read a lot of other topics concerning this, did cache cleanup at boot and cleared the cache in apps > software update. 

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Samsung Moderator
Samsung Moderator

Re: Registration Failed

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It will show registration failed if there is no SIM card or if it cannot read the SIM card, because it cannot register to a mobile network. You will have to speak with your service provider for a resolution.

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Registration Failed

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"Registration failed" indicates an issue with the SIM card. You will need to speak with your service provider.

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MATSCH
Constellation

Re: Registration Failed

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I tried to do the same without the sim card and it does the same thing. 

🤔

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Samsung Moderator
Samsung Moderator

Re: Registration Failed

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It will show registration failed if there is no SIM card or if it cannot read the SIM card, because it cannot register to a mobile network. You will have to speak with your service provider for a resolution.

View solution in original post

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