cancel
Showing results for 
Search instead for 
Did you mean: 
nanivijay
Asteroid

Ring doorbell speaker volume very low if answered ring from Galaxy s10+

Ring doorbell speaker volume very low if answered ring from Galaxy s10+. Anyone facing this issue?

42 REPLIES 42
Samsung Moderator
Samsung Moderator

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

Does this happen if your device is in safe mode?

Reply
Loading...
userm7KXzjGoHp
Astronaut

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

I have the same issue, what do you mean by does it happen while in safe mode? @SamsungAdam  @nanivijay 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

@userm7KXzjGoHp You can use the following link to test your phone in Safe Mode.

 

http://www.samsung.com/us/support/troubleshooting/TSG01001188/

Reply
Loading...
userR15W6cnQUy
Cosmic Ray

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

So I can verify that I don't get the static noise when going into live view. It also fixes the low audio issue. It's now loud and clear.  However we are now missing the event time-line, a feature I liked. So we can't have both? 

Reply
Loading...
nanivijay
Asteroid

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

No. If I reset my ring app it works for few minutes and then the same problem is reoccurring

Reply
Loading...
userm7KXzjGoHp
Astronaut

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

I just installed ring pro doorbell and have same issue. I am on Samsung s10+. My spouse's s7edge and son's iPhone sx work perfectly well with the ring always home app.  I called support for ring and everything looks good on their end.

Reply
Loading...
nanivijay
Asteroid

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

I have s9+ and I am not facing the issue with ring devices. I am not sure whether it's software or hardware or app issue.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

@nanivijay If the issue does not occur in Safe Mode, there is a 3rd party app interfering with the normal function. You would need to determine which app is causing the issue and uninstall it.

Reply
Loading...
userzZ94pAo6JQ
Constellation

Re: Ring doorbell speaker volume very low if answered ring from Galaxy s10+

Did you find a fix to this? I'm having the same exact issue on my ring doorbell and other ring cameras. No issues with any other phones I try to use, just the s10 plus. I have heard that noise reduction may mess with a phones microphone but I don't see any setting to turn off noise reduction. 

Reply
Loading...