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usersmX6ZNfbhd
Constellation

S10 5G No cases being sold by Samsung

Please advise when your Flip Case for the S10 5G will  be placed on sale. Currently you can order the phone but NO case is available to be sold for it? Every other S10 model has their Samsung cases except for the 5G version.  How much longer do we have to wait to see it up for order?

11 REPLIES 11
Samsung Care Ambassador

Re: S10 5G No cases being sold by Samsung

I would recommend reaching out to the E-Commerce department at the information below they would be better to help you 

 

Samsung E-Commerce Support:
P: 1-855-726-8721

 Or the website 

https://www.samsung.com/us/support/contact-customer-services/


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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user1qOAZmXy5j
Astronaut

Re: S10 5G No cases being sold by Samsung

The Samsung Galaxy S10 5G is the most expensive phone I have ever owned but there are no genuine cases available.  Why are the product releases not coordinated?

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Ceezzz
Constellation

I'm seeing the same issues with phone cases/screen protec...

I'm seeing the same issues with phone cases/screen protectors for this phone! I had bought it and not used it yet since theres no reliable protection accessories.

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Samsung Care Ambassador

Re: I'm seeing the same issues with phone cases/screen protec...

@Ceezzz which phone are you referring to 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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Ceezzz
Constellation

I'm referring to the 5g version with the same questions a...

I'm referring to the 5g version with the same questions as UsersmX6ZNfbhd

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Samsung Care Ambassador

Re: I'm referring to the 5g version with the same questions a...

I'd refer you to the post I made earlier to contact the e-commerce department at the number and website above 

 

Samsung E-Commerce Support:
P: 1-855-726-8721

 Or the website 

https://www.samsung.com/us/support/contact-customer-services/


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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Maybe the cases will release when the phone releases to t...

Maybe the cases will release when the phone releases to the rest of the phone carriers (in a sense, releasing fully).

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Samsung Care Ambassador

Re: Maybe the cases will release when the phone releases to t...

That's a possibility but I would suggest contacting the sells team at the information above 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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user1qOAZmXy5j
Astronaut

Re: Maybe the cases will release when the phone releases to t...

Dear Care Ambassador,

The Customer Care link does not allow an issue to be raised about accessories.

 

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