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Asteroid

S10 Blurry screen through messages

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Hi, I have a standard S10. For the last couple weeks all screenshots I send through messages come through blurry/pixelated on both my end and the receivers end. It sends fine through  other applications like FB messenger. Is anyone else experiencing this? Is there a way to fix it? I've attached a example of what it looks like. Screenshot_20190618-231657_Messages.jpg

 

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Asteroid

Re: S10 Blurry screen through messages

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Hey mate, if you go into settings, then find Reset settings, it says, this resets all settings to their default. Done this and it fixed the issue. 

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Samsung Care Ambassador

Re: S10 Blurry screen through messages

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It is probably the size limit imposed on MMS messages causing the compression and loss of detail.

 

How are you capturing these screen shots and how many bytes are in the file?

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Asteroid

Re: S10 Blurry screen through messages

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Hi, I found the fix. I just reset all my settings and now it's come good 

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Constellation

Re: S10 Blurry screen through messages

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What settings did you reset, exactly? I have the same issue.


 

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Asteroid

Re: S10 Blurry screen through messages

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Hey mate, if you go into settings, then find Reset settings, it says, this resets all settings to their default. Done this and it fixed the issue. 

View solution in original post

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Constellation

Re: S10 Blurry screen through messages

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I have the exact same issue.

 

I tried the reset in settings... no change.  I just had to reset wifi and bluetooth! Smiley Sad

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Astronaut

Re: S10 Blurry screen through messages

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What exactly am I resetting? The entire phone?

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Constellation

Re: S10 Blurry screen through messages

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So, yes, this works.... And you don't lose anything important (i needed to reset wifi, add back the powery% and change the display sleep to my preference... Not a big deal ). However after about two weeks, i had to do this again... And now again today for the third time. Any hints on what causes this ?

 

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Constellation

Re: S10 Blurry screen through messages

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@StL_King I had same problem.. go to settings>general management>reset >reset settings.. it will reset all settings including wifi and bluetooth but it fixed the problem 

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Constellation

Re: S10 Blurry screen through messages

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@userjDI3S72oJQ I had same problem.. go to settings>general management>reset >reset settings.. it will reset all settings including wifi and bluetooth but it fixed the problem 

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