Hi there! Hoping someone can help - I have a Samsung Galaxy S10 Edge and after a routine restart of the phone this is what happened:
a) all videos regardless of the application used are playing on fastforward with no sound (maybe 4x speed - sometimes not smooth 4x speed either, the frames seem to skip). This happens on all apps incl youtube, netflix, amazon prime, including videos I have been sent via WhatsApp.
b) there is no sound on the phone at all - nothing when I play music, it doesn't ring when someone calls me, and even though i can pick up the call, I can't hear the other person's voice and they cant hear mine
c) I just tried to take a video on my camera and it seemed to jam when I hit "stop" (ie the video didnt capture at all, I was able to start recording but it didnt let me stop the recording, i had to close down camera app)
d) Also the weird thing is bluetooth earphones work (sound comes back on and videos play at normal speed) but PLUG IN earphones dont work (no sound and videos still fast forwarded)
ATTEMPTED FIXES THAT DID NOT WORK
1. Restart multiple times
2. Reset app preferences
3. Play with Dolby settings (restore to default, turn off/on)
4. Wipe cache preferences using volume up/down buttons then rebooting
5. Adjusting all the volume settings to make sure nothing was muted
6. Turn phone on on safe mode to ensure it wasnt the apps that were buggy (and played a video I had stored on my phone but same issue)
The phone is an international phone purchased in the UK but I am using it in Australia now.
Please help! Thank you in advance!
@userHk7sm7B7JK Have you tried clearing the cache partition on your phone?
Hi there thank you very much for your response - yes I had already tried wiping cache partition as described and unfortunately it didn't work. The unusual thing is with bluetooth earphones the problem seems to disappear, however with plug in earphones the problem persists. Thank you anyway!
If you are using a US device give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01001255/
If you have an international device I would recommend reaching out to the country in which your device was manufactured for use for further assistance with the appropriate troubleshooting for your device: http://www.samsung.com/visitcountry
That information you are giving is what we are already doing. I've factory reset my phone 3 times and it still plays videos fast and there is no audio for anything including phone calls. I've also noticed that you can't record video. Let's admit that something in the last update has messed up some phones. Samsung is having me send in my phone to fix it so I suggest others contact them to do the same. Unfortunately these message boards are full of people who know nothing but reseting a phone. If you don't actually know how to fix the problem please do not respond and waste our time.