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S10 Gallery, Voice Note and Clock Update Error

Whenever I try to install the Voice Note, Gallery and Clock update on my Samsung S10, error 117 keeps popping up. Please, what can I do.

Samsung Moderator
Samsung Moderator

Re: S10 Gallery, Voice Note and Clock Update Error

Thanks for reaching out! Are you installing the update from the Settings? Have you tried clearing the cache of the phone? 


  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

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