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userq6IJNmsVSl
Asteroid

S10 Plus bluetooth?

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Occasionally while on a call I will start getting a notification sound. It will go off every 2-3 seconds continuously. The sound will play through the regular call speaker, speakerphone, headphones, you name it. I tried switching the speaker on and off but no luck. I resulted to restarting the phone. That was all I could do until I figured it could be a bluetooth issue. If while the alert is going off I turn off bluetooth then turn it back on, the alert will go away. My sister also has the S10 Plus and hers does the same thing.

Has anyone else experienced this issue? If so, do you know what it is and how to solve it permanently if possible?

1 SOLUTION

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Samsung Care Ambassador

Re: S10 Plus bluetooth?

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@userq6IJNmsVSl Go to phone dialer app, top right tap settings then go to call alerts and ringtones then turn off "notify during call" this might work.




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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: S10 Plus bluetooth?

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Hey there!

Does this occur when you place the device into safe mode?

You can use this troubleshooting article to place your device into safe mode to disable third-party applications. 

Here is the article: https://www.samsung.com/us/support/answer/ANS00062983/

 

If the issue doesn't occur in safe mode, a third party downloaded application is causing your concern and you would need to uninstall applications until you find the one causing it.

Hope this message finds you well!

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userq6IJNmsVSl
Asteroid

Re: S10 Plus bluetooth?

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It's intermittent. It only happens while I'm on a call. I've never put the phone in safe mode. How do you do that? 

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userq6IJNmsVSl
Asteroid

Re: S10 Plus bluetooth?

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Also, my sister who has the same phone has this same issue as well.

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Samsung Care Ambassador

Re: S10 Plus bluetooth?

JUMP TO SOLUTION

@userq6IJNmsVSl Go to phone dialer app, top right tap settings then go to call alerts and ringtones then turn off "notify during call" this might work.




═════════════════════════════════════
If you post new question please specify your Phone model and Carrier.
If you like my comment please hit ♥
if I answer your question please hit the 'accept as solution' button
Reply
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userq6IJNmsVSl
Asteroid

Re: S10 Plus bluetooth?

JUMP TO SOLUTION

Thanks for the suggestion. I'm going to try this.

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userq6IJNmsVSl
Asteroid

Re: S10 Plus bluetooth?

JUMP TO SOLUTION

This seems to have solved my problem. Thanks so much!

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