James I'm not making this up. As soon as I made the last post the fingerprint sensor stopped working properly again, as in it won't work again!!! Trying to use it with my Lastpass app and it won't recognize either fingerprint
I've noticed that the sensor won't read my thumbprint if it's really dry for some reason. Try unlocking it again but with a little moisture on your thumb let me know if it works
Are you using a screen protector? Also look up some videos on YouTube, there is a certain way you should use it to make sure it works best, a lot of people were pressing on it too hard, or holding the finger on too long... I don't have the phone yet myself, but from the videos that I watched if sounds like a light, quick tap on it is all it needs.
I tapped for 2 seconds several times and it worked great! I am so glad I read this reply because the scanner was driving me crazy. But that really works, or I should say it works for me. Thanks!
Hey everyone! For those having the issues AFTER the update, make sure that you try deleting and re-registering your fingerprint. Also – turn up the touch sensitivity in the settings as this can help have a better user experience as well.
1000% agree. If this doesn't improve almost instantly, I'm returning it. I'll get the S10e with the conventional (and very reliable) fingerprint reader on the power button. My success rate is less than 20%. And this is after carefully using all sorts of different angles while registering my fingerprints. I really wanted this S10 to work, but it is way off the mark right this second. I wonder if the rumored update is a) real and b) really going to help.