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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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Moderator advised me they will escalate the issue to their higher ups let's see how that goes  

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Vido
Galaxy

Re: Horrible customer service and lies.

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That's the problem with Samsung. What State do you live in? Because you could actually go to their store if you live in California, Texas or New York.

Samsung does not value their customers 90% of the people on this community post are complaining about one thing or the other. Samsung don't even care to fix these stuffs as they only want your money and then send you on your way. I'm on the edge as well

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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I live in Florida, I didn't even mention that I had to return the galaxy buds with the defective unit  God help me trying to get a pair out to me. 

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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...

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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I really hope Samsung sees this.

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

JUMP TO SOLUTION

😔

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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What did you end up doing?

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Samsung Moderator
Samsung Moderator

Re: Horrible customer service and lies.

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I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out directly to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!

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SirMario
Cosmic Ray

Re: Horrible customer service and lies.

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Adam thank you for your response, I do appreciate it. However, I have been through the grinder multiple times during this transaction, with customer service not being able to do anything , having to explain myself countless times has tired me out  I'll wait a couple more days before canceling the order. I really hope more people at Samsung read this and hopefully something gets done. 😔 

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user1a7Hlg6Day
Asteroid

Re: Horrible customer service and lies.

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I've already called that number and talk to them and they do not have a clue I still haven't got my phone Samsung needs to get these orders filled

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