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Constellation

S10+ account delete problem

Hello, I'm new here

I just picked up a used Galaxy S10+ off ebay.  It mechanically works perfectly, but there’s one big issue.  It still had previous user log in information.  I was able to delete all old accounts and data,  except one old Samsung user account.  To delete it I followed the recommended process of going to:

1-Settings

2-Accounts and backup

3-Accounts

4-Select account and press remove

When I select the old Samsung account it goes straight to the samsung sign in page and requests user password.  The old user’s email is already filled in.

the phone is constantly showing the Samsung log in alert for that account, which is annoying!.  It also is interfering with being able to proceed with certain functions.

I know that a factory reset will clear that information,  HOWEVER…...I just read that if I factory reset the phone WITHOUT logging into an existing account and then removing it, the phone will go into security mode,  and essentially will brick the phone.
  What can I do??

2 REPLIES 2
Samsung Care Ambassador

Re: S10+ account delete problem

Contact the seller of the phone and get the login information. If they won't provide it, return the phone to the seller and get a refund. 

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Constellation

Re: S10+ account delete problem

Yeah,  looks like that's what I have to do unfortunately.

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