Original topic:

S10 automatically deletes messages

(Topic created on: 12/9/20 3:13 PM)
userjeX7Cp36VW
Constellation
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Galaxy S10

The function to delete old messages is turned off, yet my S10 deletes all messages older than about a month. Please help - this is a business phone and I need to keep all messages.

3 Replies
CalderCay
Sun
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Galaxy S10
Are you referring to the Samsung Messages app?
Or Google Messages app?
Some other messaging app?
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userjeX7Cp36VW
Constellation
Options
Galaxy S10

Thanks for replying. It's the standard Messages app that comes with the Samsung phone. 

 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S10

I see that you previously stated that you are using the standard Messages app that comes with the phone. 

 

Is this a phone that was provided by your employer? 

 

You may need to contact your service provider for that device to see if they can provide any further assistance with this.

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