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Asteroid

S10+ cracked rear camera glass

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I just bought my s10plus 9 days ago. I even purchased  a case that has a 10ft drop resistance.  yesterday  I was cleaning my phone and found a deep scratch or crack on rear camera glass. I have been very careful with my phone since I just got it. I thought these phone alone have a good case and the case on it should have prevented the scratch.  I try to exchange  or return device within my 14day return period  but they said no since I broke it. I have to use my insurance.  my insurance wants a $200 deductible and I would  get a brand new d

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Asteroid

Re: S10+ cracked rear camera glass

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thanks I found parts online a d how to videos. 

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7 REPLIES 7
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Constellation

Re: S10+ cracked rear camera glass

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The camera glass is simple to replace and should cost mo more than $10

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Asteroid

Re: S10+ cracked rear camera glass

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thanks for reply. can you help me where to buy the glass and how to replace please?

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Samsung Care Ambassador

Re: S10+ cracked rear camera glass

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Go to ubreakifix for evaluation. 

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Asteroid

Re: S10+ cracked rear camera glass

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thanks I found parts online a d how to videos. 

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Asteroid

Re: S10+ cracked rear camera glass

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Never send it back for something so small. Replacement on Amazon is 10 bucks tops for the cam glass

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Anonymous
Not applicable

Re: S10+ cracked rear camera glass

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Same thing happened to me. Only owned the phone for a few months and had a case on it the entire time. Samsung refuses to admit this is a manufacturing default. This will be the last Samsung device I ever buy...going to Pixel next.

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Constellation

Re: S10+ cracked rear camera glass

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@Anonymous wrote:

Same thing happened to me. Only owned the phone for a few months and had a case on it the entire time. Samsung refuses to admit this is a manufacturing default. This will be the last Samsung device I ever buy...going to Pixel next.


I've reported this to samsung too, £61 I was quoted for repair. Already been repaired once when it came out of repair centre due to motherboard fault and the techinican had cracked it putting it back on 

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