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The_Hambo
Asteroid

S10+ not turning on WiFi

my phone can only use data, and I can't turn on WiFi.

When I try and turn it on it either turns it off or freezes my phone entirely. Then I get that the UI stopped working.

I've reset the phone, settings, cleared ram, system cache, etc.

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: S10+ not turning on WiFi

Does this also happen when your device is in safe mode?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Supernova

Re: S10+ not turning on WiFi


@The_Hambo wrote:

my phone can only use data, and I can't turn on WiFi.

When I try and turn it on it either turns it off or freezes my phone entirely. Then I get that the UI stopped working.

I've reset the phone, settings, cleared ram, system cache, etc.


@The_Hambo 

Are you able to turn on Bluetooth?


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Samsung_l46DTkE
Astronaut

Unable to Connect to Wi-Fi S10+

Im unable to sign in on wifi @ home. What's going on😡

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Supernova

Re: Wifi


@Samsung_l46DTkE wrote:

Im unable to sign in on wifi @ home. What's going on😡


@Samsung_l46DTkE 

 

Is this only at home?

Turn off your phone, then back on. See if you can connect to home wifi. 

If you still can't, I suggest you to power off your router, wait 30 sec and power it back on. 

Try to connect again


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Samsung_l46DTkE
Astronaut

Re: Wifi

I did the 1st one and im going 2 see what happens with 2nd suggestion

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Samsung_l46DTkE
Astronaut

Re: Wifi

Its @ home for now. I haven't tried it anywhere else

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Samsung Moderator
Samsung Moderator

Re: Wifi

Thank you for reaching out. Just to clarify, are you using the Galaxy S10 device? Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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The_Hambo
Asteroid

Re: S10+ not turning on WiFi

went to a samsung service center. They eventually told me that it needs repairs. For some reason the WiFi chip or plate is fried...

Great 1,000 USD phone.

Now forced to trade in this junk and get a Note 10+, since I'm done with the S10+...

Would get an iPhone if it wasn't 1,250 USD

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