I got my s10+ 3 days ago and it wont connect to my Sony Bluetooth headphones, instead saying "failed to connect, check device settings and try again." I have cleared all system caches and bluetooth caches and still it will not connect. I have also tried everything else that is recommended. Help!!!
Thank you for reaching out for assistance. I would recommend reaching out to the manufacturer of your Bluetooth device.
We are unable to speculate about the compatibility of Samsung products with Non-Samsung Devices.