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Asteroid

S10e All callers are "secret callers"

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I bought this phone about 2 months ago and some weeks later it started saying secret number whoever was calling me if they was in my phonebook or not.

Have talked to Samsung support in Sweden several times and the last recommendation was to do a factory reset. Did it last night but nothing got better, still secret number/caller.

I cant live with secret caller for the comming years, what should I do ?

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Asteroid

Re: S10e All callers are "secret callers"

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Got a new sim and now all is working.

Thanks

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3 REPLIES 3
Product Expert

Re: S10e All callers are "secret callers"

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Hi usersHnFDGubQb,

 

If you’ve already factory reset your phone, then it sounds like it may be either your SIM card or a carrier issue.  I’d recommend trying a new SIM or reaching out to your carrier to have them look at your account.

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Asteroid

Re: S10e All callers are "secret callers"

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Thanks, I'll try that. Ordering a new sim right now.

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Asteroid

Re: S10e All callers are "secret callers"

JUMP TO SOLUTION

Got a new sim and now all is working.

Thanks

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