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Samsung Moderator
Samsung Moderator

Re: I had similar issue, just exchanged my phone today, and t...

Some apps aren't able to be run under optimized battery settings. So we recommend turning the optimized battery setting off and testing your device.

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user8MULyOaga6
Asteroid

Re: I had similar issue, just exchanged my phone today, and t...

Thanks Adam, I'll try this and see what happens!
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user8MULyOaga6
Asteroid

Re: I had similar issue, just exchanged my phone today, and t...

Hey Adam, I'm using the GMAIL app and Spark. 

Both are doing it. Plus other apps like facebook and instagram. 

All have optimization off. 

 

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Samsung Moderator
Samsung Moderator

Re: I had similar issue, just exchanged my phone today, and t...

So just to clarify, you are only experiencing these symptoms with third-party apps is that correct?

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Samsung Moderator
Samsung Moderator

Re: I had similar issue, just exchanged my phone today, and t...

Give this a try: Uninstall spark, and wipe the cache partition then try to run your device for 24 hours and please let us know if you continue to experience these symptoms.

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user8MULyOaga6
Asteroid

Re: I had similar issue, just exchanged my phone today, and t...

Yes I suppose that is true based on my experience so far. 

But, its still odd to me that everything was working perfectly for the first month and a half. 

I've only had the phone 2 months. 

 

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user8MULyOaga6
Asteroid

Re: I had similar issue, just exchanged my phone today, and t...

Ok Adam! I will do that. 

Talk to you in 24! ;-)

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Samsung Moderator
Samsung Moderator

Re: I had similar issue, just exchanged my phone today, and t...

Wonderful. Please keep us posted.

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user8MULyOaga6
Asteroid

Re: I had similar issue, just exchanged my phone today, and t...

@SamsungRei I live on a remote island and it will take a full day to get off the island to mainland and back plus the cost of an $80 ferry. Is there another way?

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Samsung Moderator
Samsung Moderator

Re: I had similar issue, just exchanged my phone today, and t...

Please send a private message with your location. http://bit.ly/2XERsky

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