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Constellation

S10e camera keeps shutting down and phone heats up

 

Had phone a couple of weeks and no problems but today I can't use the camera and when I try to the phone starts heating up. What would be causing the issue

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: S10e camera keeps shutting down and phone heats up

Thank you for reaching out! Try clearing the cache of the camera app. https://www.samsung.com/us/support/answer/ANS00077611 You can also clear the cache partition of the phone. 

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Astronaut

Re: S10e camera keeps shutting down and phone heats up

My brother and I both got had the S10e for about 5 months, and lately they've been heating up, was it something about the last software update?

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