S10e video recordings saved in files with bad or missing moov atom, unreadable by external players
a month ago
• last updated
a month ago
Videos shot on the G970U1 (and I've tried two separate phones) are being saved in incorrectly-built .mp4 files. While playback is still possible on the phone itself, media players on other devices -- across a number of Linux, Windows, and cloud players -- are uniformly unable to play the videos. Player software and ffprobe report that the moov atom is missing from the files.
I believe this bug started with an update at some point in the last 9 months, but I can't confirm that or pinpoint the exact build where things went wrong.
The factory-unlocked phones showing the issue are currently on the AT&T network in the US. They have the baseband version G970U1UES3DTDD , the kernel version 4.14.117-18242889 (May 14), and the June 1 security patch. The software checker reports being up to date.
A Samsung chat rep advised that this is a known issue but that it should have been fixed by some prior update. After I reiterated that the software appears to be current, he pasted a generic boilerplate "wipe the cache partition" message and then marked the issue as "resolved" and left. Needless to say, wiping the cache partition did not resolve the problem.
I also tried installing Open Camera and shooting a video on it, and I got the same failure, even on videos I recorded after manually choosing Open Camera's h.264, HEVC, and 3GPP format options (.webm failed to record off the bat). I suppose that suggests that it's a lower-level problem with the camera driver, but I don't have any real knowledge of how the software stack works for shooting video.
Can anyone else offer any insight into what might be going on here and whether there is a solution or workaround?