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ShadowRadiant
Constellation

Samsung Galaxy S10+ Not Fast Charging

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Hello. My father and I both have Galaxy S10+ phones, but mine is having an issue where it does not fast charge using the cable. I plugged my phone into both my charger and my father's, but both times it starts off saying "fast charging" for about thirty seconds, then switches over to basic "cable charging", lengenthing the necessary charging time. When plugged into the same chargers, my father's phone fast charged without any issues. Since I know that the problem is not the charger, what could be the problem with my phone?

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Accepted Solutions
CrimznX1
Asteroid

Have you tried doing a reboot or going into recovery whil...

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Have you tried doing a reboot or going into recovery while phone was off, vol up + bixby button + power when vibrate let go of power. And wipe cache. That fixed the problem on previous phones if software.

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12 REPLIES 12
CrimznX1
Asteroid

Have you tried doing a reboot or going into recovery whil...

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Have you tried doing a reboot or going into recovery while phone was off, vol up + bixby button + power when vibrate let go of power. And wipe cache. That fixed the problem on previous phones if software.

View solution in original post

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user15Y0xpQ3xE
Constellation

Have you check to make sure that your fast charging is en...

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Have you check to make sure that your fast charging is enabled? Go to setting and to advanced features it should be on automatically but there is a chance that it's not!

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Samsung Care Ambassador

Re: Samsung Galaxy S10+ Not Fast Charging

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Could be the USB cable itself. Have you tried a different USB cable? My daughters tablet was having this issue and it was ultimately a poor USB C connection. Sometimes it would be fast charge, other times is would be slow charge. 

 

Not all USB C cables are created equal with how tightly they secure to the port. Just a thought. 

 

If it's the same across all cables, then I would go the route of a factory reset



If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Best regards,
ChazzyJ
Samsung Care Ambassador
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usera6hPPS8Pzo
Asteroid

It charges fast but it'll weak battery or something like...

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It charges fast but it'll weak battery or something like that and I don't know why the charger works fine I don't know what could be the problem

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userxo6SYlSVHS
Constellation

I noticed if I plug my end in one way it fast charges and...

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I noticed if I plug my end in one way it fast charges and flip the cord around and it says slow charging. Heres screenshots and all I did was flip the c end since it dits no matter what.

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DukeNJ
Constellation

Re: I noticed if I plug my end in one way it fast charges and...

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I have this same issue. I thought it is only my phone doing this but I have seen posts from others with the same issue. Any solution out there?

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Samsung Moderator
Samsung Moderator

Re: I noticed if I plug my end in one way it fast charges and...

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@DukeNJ Have you tried testing the phone while in Safe Mode? https://www.samsung.com/us/support/answer/ANS00062983/

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DukeNJ
Constellation

Re: I noticed if I plug my end in one way it fast charges and...

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Yes, and same problem with charging.  Please see  attached screenshots. Screenshot_20191109-094538_One UI Home.jpg

 

Screenshot_20191109-094555_One UI Home.jpg

 

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DukeNJ
Constellation

Re: I noticed if I plug my end in one way it fast charges and...

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Also, it doesn't  matter if Fast  Charging is turned on or off.  Same thing happens.  When any USC type C charging  cable from any power  source is used  same thing happens. When  cable is plugged in one way I always get the message, please see screenshot.Screenshot_20191109-095333_One UI Home.jpg

 

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