I have had the S10e for less than 3 weeks and it is giving me many issues. The device is suddenly overheating. I optimized the device, which I do often anyway. When I disconnect it from the charger, the battery life drops 20% in minutes, even if the phone is just sitting there. And now it doesn't want to access my data properly. This is highly frustrating as I only switched to this phone from my S9 because the software update on the S9 made all of my streaming and media suddenly pause randomly and frequently. Funny enough, this phone does the same thing. Anyone else experiencing this?
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My s10+ is doing about the same thing. Doesnt matter where I am, if I'm on my data I either barely have signal or even when I do my phone still doesn't connect to network. No phone calls no text or internet. This then causes my phone to get SUPER hot. The metal around the phone almost burnt me! I got my phone pre ordered and received it on launch day. Worked fine for 3 weeks until they pushed out a system update on March 29th. Now I'm having these issues.
I am having the same issue with the overheating. It especially happens while the phone is turned off. It does still happen while using the phone as well. I have the S10e.
Thank you for reaching out to us. We wanted to recommend giving this troubleshooting article a try.
You can locate the article by visiting this link: https://www.samsung.com/us/support/answer/ANS00076952/