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Samsung Moderator
Samsung Moderator

Re: Samsung Health app does not connect to Virgin Pulse app

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@userjwWxtG9EXb We recommend that you call in and talk to our Samsung health department 1-855-795-0509

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userpgc5qPvKal
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Thank you so much for posting this, it worked! 

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Samsung Moderator
Samsung Moderator

Re: Samsung Health app does not connect to Virgin Pulse app

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Give these steps a try: 1. Samsung Health > More > Settings > Samsung Account (Need to Log-in) > Sync now > Completed (show the completed date and time)

2. Close All apps on task manager (button on the left of Home button) and open the Samsung Health again

3. Samsung Health > More > Settings > About Samsung Health > App Info(Tap a icon on top) > Permissions > Turn On All or Samsung Health > More > Settings > Data Permissions > The Featured app the user wants to sync with Samsung Health > ON

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userZAIb4Kn25w
Constellation

Re: Samsung Health app does not connect to Virgin Pulse app

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Developer mode works, but I think it's utterly stupid that neither virgin pulse nor samsung provided any solution and we need to resort to this to solve it.

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Samsung_VjsiJeO
Astronaut

Re: Samsung Health app does not connect to Virgin Pulse app

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My conversation with Amanda, who was assisting me, was disconnected.

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