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Samsung Keyboard issue update Android 10 one ui 2.1

My problem is that Samsung keyboard doesn't write on mobile admin application (University App) I need to use google keyboard (Gboard) and it worked in writing. This is an Apk File. Hope to get an update soon. Samsung care pro tell me that the new keyboard is not compatible with that app. I think third party apps.

The keyboard was working on android 9.0 on mobile admin. When i update to Android 10 one ui 2.1 just stopped working on that app. Mobile admin.

Original post deleted. Posted on April 19, 2020.