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jljjljjlj
Constellation

Samsung Members App not working

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The most notable change in the new Members app is that it doesn't work.  I've deleted and reloaded it three times.

 

I get a blank, grey screen with zero content.  It's been two weeks.  

 

BTW- I'm typing this on my S10+ using GBoard because the Samsung keyboard misspelled every other word using the swipe feature. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung Members App not working

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Samsung Members > Storage > Clear Data and Clear Cache. 
 Restart Phone

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10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Samsung Members App not working

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Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Samsung Members > Storage > Clear Data and Clear Cache. 
 Restart Phone

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Re: Samsung Members App not working

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@SamsungLarry wrote:

Hey, give this a shot.

 

Go to Settings > Apps > Show system Apps (click on the 3 vertical dots upper right of screen) >
 Samsung Members > Storage > Clear Data and Clear Cache. 
 Restart Phone


he removed and reinstalled the app three times.

 

mito
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johbronarts
Constellation

Re: Samsung Members App not working

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Yeah been there done there

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Samsung Moderator
Samsung Moderator

Re: Samsung Members App not working

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You're right, I overlooked that. Give this a try, there may be an app causing this to crash. This can show which apps are causing battery issues, viruses, malware or app crashes.


Device Care > App issue history

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Re: Samsung Members App not working

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@samsunglarry, Please allow me to share some ideas. This problem with the new members app not loading is being reported with some frequency by now. i believe a focused approach is needed. For example, an attempt to read logs generated by the OS, such as 'logcat'. This will require ADB accesss. If ADB is not possible or desired, then another method can be found by installing one of the many logcat apps availble at the play store. Logcat will most defenite,y provide important clues.
mito
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jljjljjlj
Constellation

Re: Samsung Members App not working

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Thank you. I cleared the cache and it now works! Much appreciated.

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Re: Samsung Members App not working

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@jljjljjlj wrote:

Thank you. I cleared the cache and it now works! Much appreciated.


did you reinstall the app three times?

mito
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Samsung_FpFXZcp
Astronaut

Re: Samsung Members App not working

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Doesn't say much for the app!

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userkCbtPcrmZq
Astronaut

Re: Samsung Members App not working

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The instruction solves the problem simply and perfectly. Thank you. 

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