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user49Cnm6kJY0
Constellation

Samsung Pay not working?

Hello! So, I purchased an unlocked S10 this past week and got it about two days ago. I absolutely love this phone, it runs smoothly and it's such an upgrade considering I had an S6 before this purchase. 

 

I tried to set up my samsung pay and everything, and when samsung pay is booted up, it says checking availability and immediately brings up an error window saying "Connection Error

Unable to connect to Samsung Pay temporarily. Try again later." 

 

I've uninstalled and reinstalled, reset my phone  cleared all memory on the app, removed sim card and reset, etc. I'm not sure what else to do. 

4 REPLIES 4
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Samsung Care Ambassador

Re: Samsung Pay not working?

Have you tried clearing your system cache?



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user49Cnm6kJY0
Constellation

Re: Samsung Pay not working?

I did just now, it didn't work. Error message still shows up. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Pay not working?

@user49Cnm6kJY0 I recommend reaching out to our Samsung Pay department regarding this. They can be reached directly at 1-844-726-7297.

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Lassitha
Asteroid

Re: Samsung Pay not working?

I had a similar issue some time ago; it was my data connection permissions; It was denied for Samsung pay.

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