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userSN5QHh5Sul
Constellation

Samsung Pay problem

I bought an S10+ recently and realized after that it is an international version. I checked the "about" tab and indeed there's a "United Arab Emirates" code in it.

I live in the US and have found few problems with Samsung pay and others services.

Is there any way to change the region and make the phone work like a normal US version will?

7 REPLIES 7
Samsung Care Ambassador

Re: Samsung Pay problem

Hey @userSN5QHh5Sul 

 

Congratulations on your new device. Let me tag our device specialist to assist you on that matter Smiley Happy

@Rydah 



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Samsung Care Ambassador

Re: Samsung Pay problem

Hey @userSN5QHh5Sul, I hope you're doing well.

 

I'll get straight to it, there is no official way to get Samsung Pay working in the US on an Exynos device (international model.) It is indeed possible but may require you to flash different firmware on your device.

 

First, you'd need to find a firmware for the Exynos model that does indeed support Samsung Pay. Of your firmware doesn't support it, you'll need to flash a firmware that does. Once on a supported firmware, install the current Samsung Pay (current version in the US: 3.7.40) and Samsung Pay Framework (current version: 3.1.67) for US based devices.

 

After being on a supported and installing the US versions of Samsung Pay, it SHOULD work.

 

If you want to save yourself the hassle, I'd recommend returning your device and getting a US model.

 

I hope this helps!


Best regards,
Rydah
Samsung Care Ambassador

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dra3b
Asteroid

Re: Samsung Pay problem

Hi,

 

I have a similar problem.

 

I got a Note 9 from Dubai and I can't get Samsung Pay to work on it. the UAE version is the global variant with Exynos processor, while the Canadian variant (I live in Canada) is like the US one, they have a snapdragon processor.

 

So the Canadian firmwares are designed for the snapdragon model (SM-N960W) while my device is (SM-N960F). Is it okay to flash a Canadian firmware on this device or will it brick it?

 

Thanks in advance for your help.

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Neutron Star

Re: Samsung Pay problem


@dra3b wrote:

Hi,

 

I have a similar problem.

 

I got a Note 9 from Dubai and I can't get Samsung Pay to work on it. the UAE version is the global variant with Exynos processor, while the Canadian variant (I live in Canada) is like the US one, they have a snapdragon processor.

 

So the Canadian firmwares are designed for the snapdragon model (SM-N960W) while my device is (SM-N960F). Is it okay to flash a Canadian firmware on this device or will it brick it?

 

Thanks in advance for your help.


You can't flash N960W onto an F device.

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dra3b
Asteroid

Re: Samsung Pay problem

Thanks a lot @Rydah for your reply.

Do you know what firmware should I flash? Which one supports Samsung Pay? I can't find this piece of information anywhere..

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userQZ8GQbUiQb
Cosmic Ray

Re: Samsung Pay problem

I have the S10 plus UAE model unlocked with the Exynos chip here in the USA and Samsung pay works fine.

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dra3b
Asteroid

Re: Samsung Pay problem

Thanks.

I called Samsung Canada and they told me it will not work here because I bought it from outside Canada and there is no way around it Smiley Sad

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