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userxbZWf5pUep
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Samsung Upgrade Program

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Last year I purchased the S9+ through the Samsung Upgrade Program. Can anyone tell me if I use that program this year will I get charged interest since I had interest free last year? Also, can I use the buy now option this year instead and get the $550 for my trade in device? Would that be cheaper? Any help is appreciated. Thanks
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Samsung Moderator
Samsung Moderator

Re: Samsung Upgrade Program

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I would recommend reaching out to our E-commerce team directly at 1-855-726-8721.

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Samsung Moderator
Samsung Moderator

Re: Samsung Upgrade Program

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I would recommend reaching out to our E-commerce team directly at 1-855-726-8721.

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Samsung Care Ambassador

Re: Samsung Upgrade Program

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Someone correct me if I'm wrong as I've never done this program myself, but I don't believe you trade in your current phone for any kind of discount. You have to give it back and they forgive you the remaining balance, but you have to buy another one at full price for monthly payments. So you can be making those full price payments every month and just switch your phone to the latest model in the same category every 12 months. Basically always leasing and never owning any of those phones



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useraFRhTw8sun
Constellation

Re: Samsung Upgrade Program

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some people loan a phone, somep people buy it full. so if the program actually works and your phones paid in full, you may get that credit of whatever you used phone is valued at.

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Ofcmad
Constellation

Re: Samsung Upgrade Program

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All I know is that Samaung is not honoring their upgrade agreement.  I bought a Galaxy s8 under the financing upgrade plan and now they are telling me I am not part of the plan. I read all of the terms of the agreement and I did everything required and they are telling me that I have no upgrade plan. Their customer service is horrible!!!!

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