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Astronaut

Samsung pass data dissapeared

I noticed After the last Update that all saved passwords during last 2 years was gone out of the blue . i tried many step . restarting   and sign in to the app 

found nothing not sure about the last update was the issue but over 60 passwords was dissapeared . dont recommand it at all 

4 REPLIES 4
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Cosmic Ray

Re: Samsung pass data dissapeared

This happened to me in a previous update. I was able to restore the Samsung Pass Data from one of my cloud backups.
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Constellation

Re: Samsung pass data dissapeared

Had to do this as well after the one ui 2.5 update...luckely for me I had a back-up from 5 months ago with almost everything still in it. Not ideal, but it is something non the less. But something like this should not be allowed to happen.

Note 10+ 


 

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Astronaut

Re: Samsung pass data dissapeared

I have not done an update recently but I have noticed that my Samsung pass is not working on most websites right now. I don't know why and it's really frustrating.
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Samsung Moderator
Samsung Moderator

Re: Samsung pass data dissapeared

I would recommend that you call in and talk to our Samsung pass department 844-726-7297

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