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Samsung_cFzIcdX
Constellation

Samsung pass fingerprint not working, can't get bank info

I can't get into my bank app because now it won't recognize my fingerprint. However, I can't log into it because I don't remember the password and I can't get it from Samsung Pass because, well, my fingerprint won't work. Any workarounds to this? 

4 REPLIES 4
Samsung_a6UM4Hq
Astronaut

Re: Samsung pass fingerprint not working, can't get bank info

I'm having the same problem.

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Samsung_Hch7tS9
Astronaut

Re: Samsung pass fingerprint not working, can't get bank info

For mine it is just certain things. My bank website is just one of them. I was able to get into Samsung pass (9 attempts in) deleted fingerprints,  reregistered my prints to fix, and it still doesn't work. The message that comes up as I scan is fingerprint scan canceled. Seriously irritated. It still unlocks my phone,  and accesses certain apps.

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Rskyline
Astronaut

Re: Samsung pass fingerprint not working, can't get bank info

I use bank of America in the US. And they disabled the fingerprint access from their app. Your bank maybe did the same thing.

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Evron
Galaxy

Re: Samsung pass fingerprint not working, can't get bank info

Same issue here with the BoA app there just trying to be extra safe and I'm sure everything will be returning to normal however haven't needed to delete the fingerprints because I have the pre-installed screen protector regarding that other issue

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