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userB1lBYIMuBe
Constellation

Samsung pass not setting up : couldn't verify the Fingerprint error

I recently changed my phone from s8 to s10. 

 When I am trying to set up my Samsung pass it says "couldn't verify the Fingerprint".

I restarted few times, I deleted and added my Fingerprint few times. Still no luck. 

Please help. 

Thanks a lot! Screenshot_20191127-084724_Samsung Pass.jpgThe error

 

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userbkC7qlfmXJ
Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

Same problem. Switched from S8 to S10 and Samsung pass cannot verify my fingerprint. Other apps accept my fingerprint login without any issues

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GuruChris
Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

If the course will help😅

I would suggest you to remove and re-add Samsung account

and Clear data fro the Samsung Pass app from the settings of the phone.

Remove and re-add Samsung Account:

From Settings >> Accounts and back up >> Accounts >> Samsung account >> Remove >> Accounts >> Add account >> Samsung Account.

Clear Data for the Samsung Pass app from the settings

of the phone: From the app screen >> Settings >> Apps >> Tap of three dots >> Show System apps >> Samsung Pass >> Storage>> clear data.

If it does not help, please contact technical support.

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userm9ojsyyxYN
Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

I have the same issue- tried the above recommendations from SamsungAdam and GuruChris. What else can be tried, please? 

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userD28UMwQVdM
Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

Yes please I am having the same problem!

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Samsung Moderator
Samsung Moderator

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

Hello,

 

Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. See if that helps.

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userMDkP8jkCP5
Constellation

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

I have the same problem and none of the above options have worked.

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Z22
Astronaut

Re: Samsung pass not setting up : couldn't verify the Fingerprint error

I think saw a post about Samsung telling their consumers to switch off the fingerprint mode because there have been issues about it

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