cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Screen transition effect always on

Hi there!

 

I have a Galaxy S10 (about a month old) with Android 10 and One UI 2.1 installed on it the other day. After the update, I noticed a weird bug where the fingerprint animation is on all the time, even if I toggle this option off in the biometrics settings. Restarting the phone did not solve the problem. Running the phone in safe mode still shows the same issue.

 

The phone worked perfectly until the One UI 2.1 update and still works fine, with this little exception.


Does anyone have a solution to this?

Thanks in advance!

4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Screen transition effect always on

Can you please provide a picture of this? Have you tried wiping the cache partition since the update? Have you tried forgetting all fingerprints and re-adding them?

Reply
Loading...
Highlighted
Constellation

Re: Screen transition effect always on

Fingerprint_Issue_2.jpegFingerprint_Issue_1.jpegThank you for reaching back to me!

I followed your advice with wiping the cache partition and re-adding the fingerprints, but I did not see any changes.

Is there anything else you need to know?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Screen transition effect always on

I would recommend testing your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identity and remove the app that may be causing the problem.

 

Give this link a try to test your device in safe mode: https://www.samsung.com/us/support/answer/ANS00062983/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Screen transition effect always on

Unfortunately, I have already tried this method and it did not show any changes. I thus assume it is not because of some third-party app.

Thank you for the support!

Reply
Loading...