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Astronaut

Screen turning on in pocket

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I ride a bike and I put my phone in my pocket and listen to music so when I listen to my music in Samsung it pops up when it's on but the phone turns on in my pocket and then the music goes back forwards or pause

1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: Screen turning on in pocket

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Go into settings then down to advanced features and then down to motions and gesture and turn off direct call then go into display and turn on accidental touch protection and turn off the touch sensitivity 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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5 REPLIES 5
Samsung Care Ambassador

Re: Screen turning on in pocket

JUMP TO SOLUTION

Go into settings then down to advanced features and then down to motions and gesture and turn off direct call then go into display and turn on accidental touch protection and turn off the touch sensitivity 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please mark it as "Solved."

Note 9 User



Note 9 User on Verizon Wireless
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userNbylH1qHyU
Asteroid

Re: Screen turning on in pocket

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Very unhelpful. 

 

Seems like it's due to poor engineering. This S10 is my first and last Samsung mobile ever. 

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userH3VQ5Z0MXN
Constellation

Re: Screen turning on in pocket

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Definitely does not solve the problem. I have had my s10+ for about 6 months. Never had a problem ever with it turning on in my pocket. Last week I enabled face recognition and since then have had the problem that many others have had; screen coming on and unlocking and dialing/texting/downloading apps/etc by itself.

 

I have disabled the face recognition completely as I write this. I will reply to the post again in a few days to see if it has made a difference. Very frustrating coming from a pixel 2xl.

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Samsung Care Ambassador

Re: Screen turning on in pocket

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Another solution if you're still having issues - Settings > Advanced Features > Motions and gestures > Lift to wake (turn OFF). The lift-to-wake feature is extremely buggy and overly-sensitive...I noticed that lift-to-wake would constantly cause my phone to turn on and off when it was inside my pocket or in a moving car. This causes the S10  to chew through battery, run very warm, and might have caused my first S10+ to fail/die permanently.



If you've found my post to be helpful, please like the post. If my response helped resolve your issue, please press the "✓ Accept as Solution" button. Thanks!

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Gnardog
Cosmic Ray

Re: Screen turning on in pocket

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I have tried everything including your step above,Samsung tech even remotely took over my S10 and could not figure it out either.It's the accidental touch protection that does not work AT ALL!!!

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