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userDh08F2pZq8
Constellation

Secure Folder s10+ not opening

Trying to get the combo to my safe located in the secure folder area.  After the finger pattern is entered the phone just freezes for about 20 seconds and then returns to the home screen.  I cleared cache and restarted the device-nada-same same.  Any guidance/suggestions

3 REPLIES 3
userUvgetE2KFv
Asteroid

I have the same problem have you had any luck???????

I have the same problem have you had any luck???????

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Samsung Care Ambassador

Re: Secure Folder s10+ not opening

I know I've read other posts similar to this one where Galaxy users were able to reinstall the Secure Folder app from the Samsung and/or Google Play store and it fixed the issues. The problem is I don't see a reinstall option (or an option to uninstall). When clearing the app cache and data, ensure you're force stopping the Secure Folder app before doing so.

 

You can try wiping your cache partition by powering off/powering on holding volume up + bixby button + power button until Recovery loads, then wiping the cache partition, and rebooting.



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ubiquist
Constellation

Re: Secure Folder s10+ not opening

Exact same problem. Were you able to fix it?

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