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KingS019
Asteroid

Security policy prevents use of nfc

I'm currently in the Samsung insight program using the galaxy s10+. After recently updating my phone I can no longer activate NFC even after clearing the system cache and booting in safe mode. I can still use Samsung pay luckly but can not do anything else. I don't know if it is because I'm using a insight device but I cant find any reasons for it to be disabled. Please help

6 REPLIES 6
Neutron Star

Re: Security policy prevents use of nfc


@KingS019 wrote:

I'm currently in the Samsung insight program using the galaxy s10+. After recently updating my phone I can no longer activate NFC even after clearing the system cache and booting in safe mode. I can still use Samsung pay luckly but can not do anything else. I don't know if it is because I'm using a insight device but I cant find any reasons for it to be disabled. Please help


Any errors given? If yes, screenshot would be good

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KingS019
Asteroid

Re: Security policy prevents use of nfc

This pops up everytime I try to turn nfc on from the drop menu. Its greyed out in the settings.Screenshot_20190910-013610_Chrome.jpgScreenshot_20190910-013809_Settings.jpg

 

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Neutron Star

Re: Security policy prevents use of nfc


@KingS019 wrote:

This pops up everytime I try to turn nfc on from the drop menu. Its greyed out in the settings.Screenshot_20190910-013610_Chrome.jpgScreenshot_20190910-013809_Settings.jpg

 


What happens when you not tap the icon in quick settings, but tap and hold it?

You could go to settings>biometrics and security>other security settings and there is an option to "clear credentials. 

If you have a special profile on your phone that is important and it stores work related credentials or some other sercurity policies, then I wouldn't clear it.

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KingS019
Asteroid

No special profiles so I have no worries for that. Still...

No special profiles so I have no worries for that. Still didnt fix my problem. Holding the nfc icon just takes me to the nfc menu where i still can't turn nfc on

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Samsung Care Ambassador

Re: Security policy prevents use of nfc

Do you have a work related account on your phone? It is possible that they have pushed a policy to your phone to prevent NFC use for security reasons. 

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KingS019
Asteroid

There are no other accounts on my phone other than my Sam...

There are no other accounts on my phone other than my Samsung account

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