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userkWUHnGzlR8
Asteroid

Shipping date

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So I ordered a Galaxy s10 prism white on Jun 29 because of the anniversary deals and it's telling me that the expected shipping date is Jul 12. Does shipping usually take this long?

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Samsung Moderator
Samsung Moderator

Re: Shipping date

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I completely understand how much this experience has affected you.

I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721.

You'll be in good hands there.

Thanks!

^SamsungZell


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10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Shipping date

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I completely understand how much this experience has affected you.

I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721.

You'll be in good hands there.

Thanks!

^SamsungZell


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userk5LWjVU0Ba
Constellation

Re: Shipping date

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I am curious about the same thing. Ordered an S 10 In blue 128 gigabyte AT&T And it says backordered until the 15th, Considering we are months into the release, this is annoying.

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userk4udjRi2uj
Constellation

Re: Shipping date

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I ordered mine on June 29th too, but it says the expected delivery is July 17th?  Not sure why...

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userkWUHnGzlR8
Asteroid

Re: Shipping date

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I think it has something to do with Independence Day but idk

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userk4udjRi2uj
Constellation

Re: Shipping date

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Maybe, I checked the order status and it says backordered. Smiley Sad

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Samsung Moderator
Samsung Moderator

Re: Shipping date

JUMP TO SOLUTION

I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721.

You'll be in good hands there.

Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userkWUHnGzlR8
Asteroid

Re: Shipping date

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Mine has just been stuck on "In Process" for forever.


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userqpgnqvDb1S
Constellation

Re: Shipping date

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My s10+ has been stuck in process forever too but it said expected delivery was today and customer service is useless because they do not know whats going on. They just utilize their script.

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userkWUHnGzlR8
Asteroid

Re: Shipping date

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Tell me if your date or status ever updates because I'm losing hope that mine will ship before the estimated date.




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