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Constellation

Re: Smart Lock not working after Android 10 update

Didn't work for me. Cleared system cache through the bootloader and it didn't make any difference to the issue.

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Asteroid

Re: Smart Lock not working after Android 10 update

Ok, yeah I researched it a bit and looks like it doesn't clear any setting or anything.

I got a system update over the weekend and before I try to clear the cache I want to see if Samsung fixed the issue in that update. If not, I'll try clearing the cache.

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Asteroid

Re: Smart Lock not working after Android 10 update

I am not seeing the issue anymore after the S9 system update a few days ago.

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Constellation

Re: Smart Lock not working after Android 10 update

Clearing the cache partition on Note9 seems to have worked for me.

 

As of this morning, it was not working, and no new updates to apply.

 

I entered the boot menu by holding the Bixby and volume up buttons while powering up after a full shutdown and then cleared the cache.

 

If the issue returns, I'll update this post.

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Asteroid

Re: Smart Lock not working after Android 10 update

Clearing the cache did not resolve the problem. The trusted device, my smartwatch, no longer keeps the phone, S9+, unlocked for the entire day.

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Samsung Moderator
Samsung Moderator

Re: Smart Lock not working after Android 10 update

@charlesrbasin Have you tried removing the trusted device then re-adding it?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Smart Lock not working after Android 10 update

Yes, removing the trusted device and adding it back did not make any difference. I also have a Sumsung Galaxy Tab A tablet running Android version 9, and Smart Lock works reliably all day long. The phone also worked without any problem before the update from Android 9 to 10. 

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Astronaut

Re: Smart Lock not working after Android 10 update

Still not working for me either.

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Constellation

Re: Smart Lock not working after Android 10 update

Is there any update about this issue?

 

 

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Asteroid

Re: Smart Lock not working after Android 10 update

Any information about an update / fix for this issue?

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