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userpmJ0CnX5UX
Asteroid

Software Version is Not Supported :/

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I am unable to update my Galaxy S10+.

Whenever i try to update it shows a message.

Your current version is not supported. Visit a service center.  How can i resolve that? What can be the reason. Anyone can help me.

 

 

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1 SOLUTION

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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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Hi I resolved that problem by reinstalling stock firmware. That resolved my issue now it's getting updates regularly.   Thanks 

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17 REPLIES 17
Samsung Moderator
Samsung Moderator

Re: Software Version is Not Supported :/

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@userpmJ0CnX5UX Does this issue still happen when your phone is in safe mode? Here are the steps on how to put your phone in safe mode. 

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
  7. While in Safe mode, you can now uninstall apps that are causing a problem.

 

Turn off safe mode

  1. Press and hold the Power key.
  2. Tap Restart > Restart.
  3. The device will restart in standard mode and you can resume normal use.
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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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@SamsungQue  thanks for your help.

 

I followed your instructions and start device in safe mode as well. But result are same. I also reset my phone but didn't work that as well. Device is not updating showing same message.

 

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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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@SamsungQue 

 

Aslo tried wipe cache partition but didn't work Smiley Sad

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userrFdncxbiCN
Constellation

Re: Software Version is Not Supported :/

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Were you able to fix this?

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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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Not yet  bro. Don't find any solution.

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userrFdncxbiCN
Constellation

Re: Software Version is Not Supported :/

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Did you have it openlined?

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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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My phone is unlocked.

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userIyJLvW3Uvh
Constellation

Re: Software Version is Not Supported :/

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hello, did you solve this problem, i have the same issue.

thanks

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userpmJ0CnX5UX
Asteroid

Re: Software Version is Not Supported :/

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Hi

I resolved that problem by reinstalling stock firmware. That resolved my issue now it's getting updates regularly.

 

Thanks 

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