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usermIRQbFfUme
Constellation

Son's phone locked

Any solutions yet? Phone locked since the update password won't work.

10 REPLIES 10
BlueStorm
Galaxy

What do u mean? Ur phone is stuck at lock screen?

What do u mean? Ur phone is stuck at lock screen?

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FrankieBoi
Asteroid

Maybe a factory reset?

Maybe a factory reset?

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Ultralor
Astronaut

You can try a hard reset or use Odin

You can try a hard reset or use Odin

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Samsung Care Ambassador

Re: Son's phone locked

@Rydah 



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Samsung_sbJv8x5
Astronaut

Factory reset

Factory reset

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Samsung Care Ambassador

Re: Son's phone locked

Hi @usermIRQbFfUme, I hope you are doing well.

 

Could you please provide me with your son's carrier? If the carrier is Verizon, I may have a solution that *should* work without losing data.

 

Please direct message me to test this possible solution.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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usermIRQbFfUme
Constellation

Re: Son's phone locked

Yes our carrier is Verizon. I'm not sure how to direct message

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userZ9FsDGYyfg
Constellation

I had the same issue. Message me I'll explain.

I had the same issue. Message me I'll explain.

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Samsung Care Ambassador

Re: Son's phone locked

@usermIRQbFfUme 

 

You can direct message our device specialist Here



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