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Constellation

Sound

I own two S10 plus and have the latest software on both ,but one of them when connecting any Bluetooth headset work perfectly fine as long as I don't pick up a call,once the call picked up and I hang up ,any Bluetooth device connected to that handset will still displayed as connected but won't be play any sounds on any of those headset or speaker .  Or when I received a call without any Bluetooth connected to my handset once I hang up the media volume will fade and go to its lowest level of I want to watch a video or listen to music/voice note only happen when I make call ,if I use a WhatsApp call everything works perfectly but once I make a normal calls I have that issue with Bluetooth not playing any sound or can't watch or play any media without Bluetooth either 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Sound

Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all Wi-Fi and Bluetooth settings you currently have saved.


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Constellation

Re: Sound

This solution only works temporarily.

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