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Astronaut

Still waiting for Android 10 update

Bought my phone at best buy, Galaxy S10+, Does anyone know why I can't update to android 10? I have been waiting for months

4 REPLIES 4
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Constellation

Re: Still waiting for Android 10 update

Nobody knows,not even Samsung customer support

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Samsung Moderator
Samsung Moderator

Re: Still waiting for Android 10 update

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.

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Samsung Care Ambassador

Re: Still waiting for Android 10 update

Have you tried connecting your device into your PC and running the PC version of smart switch?


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Constellation

Re: Still waiting for Android 10 update

What happen to unlocked phones? Carriers is responsible to push the update too?

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