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I'm confused about my phone's internal storage. It says that I have 24.7 GB left when I'm only using 8 GB of storage for all my things. Why is that? Is my phone broken?
Have you been able to clear your cache partition by entering recovery mode?
Please transfer your important data to any other device. Then take a deep format. I guess this option will help you to get back your full storage.
I did look deeper into storage and did clean out a lot of cache. I do have more now. Still have tons of pictures and videos though.