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Constellation

Text Previews Stopped?

I have my 'preview messages' option turned on in my text notification settings and they suddenly just stopped appearing. Tried doing a restart, didn't fix it. Any help is appreciated.

2 REPLIES 2
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Samsung Care Ambassador

Re: Text Previews Stopped?

I would recommend trying to wipe the cache partition you can use the directions below.

 

Wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Highlighted
Samsung Care Ambassador

Re: Text Previews Stopped?

Hey, 

@userJng1ehwuw0

I opened Samsung cloud, other synced data and manually synced my messages. I opened the messages app and turned off text previews. I closed the messages app. I opened system settings apps and cleared the cache and data for the the messages app. All my messages synced back into the messages app and text previews is turned on by default.

If clearing the system cache partition doesn't resolve the issue this might be another good troubleshooting step. 

Clearing the system cache partition is always my first choice after system updates and sometimes randomly just to refresh the cache files.

I hope the suggestions by @GaryB82 and I help get this up and running again.

Best regards, 

CLF 

 

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