cancel
Showing results for 
Search instead for 
Did you mean: 
userbsLW2pmnUN
Asteroid

Re: Trade-in requirements not met

JUMP TO SOLUTION

For other people in this situation, here is what worked for me.

  1. Take many pictures of your phone especially the IMEI before sending it in.
  2. If you get the rejection email, call Samsung Support and open a support ticket.
  3. Reply to the support ticket with your photos of the IMEI
  4. Call back and make sure the pictures have been attached to your support ticket
  5. Call back and hopefully you get a representative who knows how to handle these cases and will fix it for you.

As I said, this is the same problem that has been plaguing Samsung trade-ins for years but some representatives seem more willing to investigate the case right away rather than wait 3-5 days.

 

Reply
Loading...
jayriv798
Asteroid

Re: Trade-in requirements not met

JUMP TO SOLUTION

So my thoughts on the S10 Trade in.  i sent in my Note 8 as part of the trade in. It was declined as me not sending in the correct device.

I contacted Samsung to get clarification which they could not provide. I requested my device to be sent back to me. I received the package and was returned an S7 edge with a cracked screen. I am fighting with them still as it has been 11 days since receiving that. Mind you that an S7 was not even part of the deal. Deal was for an S9 S9+ and note 8 and 9 to get the credit. I never even had an S7 edge in my life. it was never registered to my account but they claim they sent back what i sent them. I already complained to the BBB and am challenging the charge back to my account.

I wish all good luck on there trade-in.

Reply
Loading...
userRBwEh14X3b
Constellation

Re: Trade-in requirements not met

JUMP TO SOLUTION

I just had my trade-in invalidated because I didn't reset the phone, but that is completely false. When I sent it in, it was at the setup screen. I will not be buying any more samsung devices. This is such a crooked bait and switch program. I hope they are hit with a class action lawsuit.

Reply
Loading...